Privacy Policy

Last updated: 28 April 2026

This Privacy Policy explains how Spider Design Ltd collects, uses, stores, and protects personal data when you use this website.

1. Who we are

Spider Design is a trading name of Spider Design Ltd, a company registered in Scotland (Company No: SC887743).

For the purposes of UK data protection law, Spider Design Ltd is the data controller for personal data collected through this website.

2. The personal data we collect

We may collect and process the following categories of personal data:

  • Identity data: your name.
  • Contact data: your email address, telephone number, and business name (if provided).
  • Enquiry data: details you include when contacting us.
  • Technical data: IP address, browser type, device information, and approximate location derived from IP.
  • Usage data: how you use our website (for example page views, session duration, and referral sources).

We collect this data when you submit forms, contact us directly, or browse our website.

3. How we use your personal data

We use personal data to:

  • Respond to enquiries and provide requested information.
  • Deliver and manage services where we have a client relationship.
  • Improve website performance, usability, and content.
  • Monitor aggregate website traffic and user behaviour.
  • Meet legal or regulatory obligations.

4. Legal bases for processing

Under UK GDPR, we rely on one or more of the following legal bases:

  • Legitimate interests: to operate and improve our website and services.
  • Performance of a contract: where processing is necessary to deliver services you request.
  • Consent: where required, including certain cookie/analytics uses.
  • Legal obligation: where we must process data to comply with law.

5. Analytics and cookies

This site uses Google Analytics to help us understand how visitors use the site and improve content and performance.

Google Analytics may collect information such as your IP address (which may be truncated or processed according to Google settings), device/browser information, pages visited, and interaction metrics.

Cookies are small text files stored on your device. Some cookies are necessary for basic site functionality, while analytics cookies help us measure and improve performance.

You can manage cookies through your browser settings. Disabling analytics cookies will not prevent basic access to the website.

6. Sharing personal data

We do not sell personal data.

We may share data with trusted service providers where necessary to operate our business and website, such as:

  • Website hosting and infrastructure providers.
  • Analytics providers (including Google Analytics).
  • Professional advisers where required (for example legal, accounting, or compliance).

Third parties are expected to process personal data securely and only for agreed purposes.

7. International transfers

Some service providers may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections or legally approved transfer mechanisms.

8. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements.

Enquiry data is reviewed periodically and deleted when no longer needed.

9. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

No internet transmission or storage method is completely secure, but we maintain safeguards proportional to the data we process.

10. Your rights

Under UK GDPR, you may have rights to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of data in certain circumstances.
  • Request restriction of processing.
  • Object to processing based on legitimate interests.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below.

11. Complaints

If you are unhappy with how we process your data, you can contact us first and we will try to resolve your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk

12. Contact us

For privacy-related enquiries, requests, or complaints, please contact Spider Design using the contact form on this website and mark your message "Privacy Policy Enquiry".

13. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised last updated date.